Transform Photos to Miniatures

Refund Policy

Last updated: September 12, 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds on AI Miniatur Pro services. Different refund policies apply to different service types.

2. Monthly Subscription

No Refunds Available

Monthly subscriptions are non-refundable. However, you may cancel your subscription at any time and continue using the service until the end of your current billing period.

Cancel anytime before the next billing cycle
Access remains active until period end
No automatic renewal after cancellation
Credits already earned remain valid until their expiration date
Service continues with full functionality during paid period

3. Annual Subscription

7-Day Refund Window

Annual subscriptions are eligible for refunds within 7 days of purchase, subject to the conditions below:

Refund Conditions:

Request must be made within 7 days of purchase
Payment processing fees will be deducted
Used credits will be calculated and deducted from refund amount
Refunds are processed to the original payment method

Refund Calculation:

Refund Amount = Original Payment - Processing Fees - (Used Credits × Credit Value)

4. One-Time Credit Packages

Generally Non-Refundable

One-time credit packages are generally non-refundable due to their digital nature and immediate availability.

Credits are available immediately after purchase
Credits expire 30 days after purchase
All sales are typically final

Special Circumstances:

Refunds may be considered for technical issues that prevent service use. Customer service review is required for all one-time package refund requests.

5. Subscription Management & Cancellation

Easy Cancellation Process

You can manage and cancel your subscription easily through your account dashboard:

Visit Account Management page
Click "Cancel Subscription" button
Confirm cancellation in the popup dialog
Receive immediate confirmation

What Happens After Cancellation:

Service continues: Full access until current period ends
Credits preserved: All earned credits remain valid until expiration
No additional charges: Automatic renewal is disabled
Data retention: Account and history remain accessible

6. EU Users - Cooling-Off Period Waiver

Important Notice for EU Customers

Under EU consumer protection laws, you normally have a 14-day cooling-off period for online purchases. However, for digital services that begin immediately:

By purchasing, you acknowledge that the service begins immediately
You expressly waive your 14-day cooling-off period
This waiver applies to all digital service purchases

This waiver is required to provide immediate access to credits and services.

7. Exceptional Circumstances

In exceptional circumstances, we may consider refund requests outside our standard policy:

Technical issues preventing service use
Billing errors or duplicate charges
Service outages exceeding our service level commitments

All exceptional refund requests are reviewed on a case-by-case basis.

8. Refund Process

How to Request a Refund

Contact us at hello@aiminiatur.pro
Include your order ID and reason for refund request
Provide any relevant supporting information
Allow 5-7 business days for review and processing

Processing Time

Approved refunds are typically processed within 5-10 business days. The time for funds to appear in your account depends on your payment provider.

9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your payment provider. Chargebacks may result in account suspension pending resolution.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date and will apply to purchases made after the change.

11. Contact Information

For refund requests or questions about this policy, please contact us at support@aiminiatur.pro

Please include your order ID and detailed information about your request for faster processing.